Terms of Service

1. Acceptance of terms

By accessing plain-pages.com, requesting services, accepting a proposal, paying an invoice, or otherwise entering into a project with PlainPages, you agree to these Terms of Service. If you act for a business or organization, you confirm that you have authority to bind it.

If you do not agree, do not use the website or engage our services. Project-specific agreements, accepted proposals, invoices, statements of work, and written communications form part of the agreement between you and PlainPages. If a project-specific written term conflicts with these general terms, the project-specific term controls for that project.

2. Description of services

PlainPages provides website design, landing pages, demo websites, web strategy, content and layout support, front-end development, integrations, simple online systems, launch support, and related digital services. The exact services provided depend on the agreed project scope.

Information and prices displayed on the website are general descriptions and invitations to inquire. They are not a binding offer until PlainPages confirms scope, availability, price, and terms in writing.

3. Project scope and changes

Deliverables, features, assumptions, timelines, pricing, included revisions, and responsibilities will be defined in a proposal, invoice, agreement, statement of work, or other written communication. Items not reasonably included in that written scope are outside the project.

Either party may propose a scope change. Additional pages, integrations, content work, revisions, meetings, migrations, or technical requirements may affect fees and timelines. PlainPages is not required to begin out-of-scope work until the change is agreed in writing.

4. Client responsibilities

The client must provide accurate and timely information, content, images, brand materials, account access, technical details, feedback, approvals, and a primary decision-maker. The client is responsible for reviewing deliverables and identifying requested changes within agreed review periods.

The client must maintain secure credentials and should provide access through appropriate sharing methods where available. Delays or incomplete materials may require schedule changes or additional fees.

5. Fees and payments

Fees, deposits, installments, taxes, currencies, and due dates are set out in the applicable quote, invoice, or payment schedule. Payments are due by the stated date. Unless otherwise agreed, PlainPages may pause work, withhold launch or transfer, or reschedule the project if payment is late.

The client is responsible for bank, currency-conversion, payment-processing, chargeback, and similar fees unless the invoice states otherwise. Disputed charges should be raised promptly and in good faith. Refunds and cancellations are also governed by the Refund Policy.

6. Revisions and approvals

The number and type of included revisions depend on the project agreement. Revision requests should be consolidated, clear, and within the agreed scope. New directions, repeated changes to previously approved work, or requests beyond included rounds may require additional fees and schedule changes.

Approval may be given by email, message, project tool, payment of a milestone, or another written method. PlainPages may rely on approvals when proceeding to later stages.

7. Timelines and launch

Timelines are good-faith estimates unless expressly guaranteed in writing. They depend on project complexity, client response time, delivery of content and access, approvals, payment, third-party services, and events outside reasonable control.

PlainPages is not responsible for delay caused by missing client materials, changed requirements, third-party review, service outages, platform restrictions, illness, or other circumstances beyond reasonable control. A delayed client response may move the project to the next available production window.

8. Intellectual property

Client materials

The client retains ownership of content, trademarks, images, and other materials the client provides. The client gives PlainPages a limited license to use, modify, reproduce, and publish those materials as needed to perform the project.

Final deliverables

After full payment, ownership of final custom deliverables created specifically for the client transfers to the client to the extent stated in the project agreement. Drafts, rejected concepts, and unpaid work do not transfer.

Reusable materials

PlainPages retains ownership of pre-existing and reusable code, frameworks, templates, components, design systems, utilities, methods, internal systems, processes, and general know-how. Where these are included in a deliverable, the client receives a non-exclusive license to use them as part of the delivered website unless otherwise agreed.

Portfolio use

PlainPages may identify the client and display completed or publicly launched work in portfolios, case studies, social channels, and proposals. The client may request confidentiality or no portfolio use in writing before launch, and we will respect reasonable requests.

9. Third-party services

Projects may depend on domains, hosting, content management systems, analytics, email providers, payment processors, booking tools, plugins, fonts, embedded platforms, and other third-party services. Those services are governed by their own terms, prices, availability, and privacy practices.

PlainPages is not responsible for third-party downtime, data loss, security incidents, policy or API changes, discontinued features, account suspension, price increases, or fees. We may recommend or configure a provider, but the client remains responsible for reviewing and maintaining the relevant account and subscription unless managed service terms state otherwise.

10. Client content, rights, and legality

The client is responsible for ensuring that all website content, claims, offers, products, services, privacy disclosures, and business practices are accurate and lawful. The client confirms it has the necessary rights and permissions for all materials supplied to PlainPages.

The client must not require PlainPages to publish content that is unlawful, deceptive, defamatory, infringing, harmful, or intended to facilitate abuse. PlainPages may refuse or remove such content and may pause or terminate the project.

Unless legal-review services are expressly included, PlainPages does not provide legal, tax, accounting, accessibility-certification, or regulatory advice. Policy templates and website copy should be reviewed by qualified advisers where the client’s industry or jurisdiction requires it.

11. No guaranteed business results

PlainPages will perform services with reasonable care and professional judgment. However, we do not guarantee search rankings, traffic, accessibility certification, advertising performance, sales, leads, conversion rates, revenue, funding, regulatory approval, or any particular business outcome.

Except for express written commitments, services and the website are provided on an “as available” basis to the fullest extent permitted by law. We do not promise uninterrupted operation or compatibility with every future browser, device, platform, or third-party change.

12. Limitation of liability

To the fullest extent permitted by law, PlainPages will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, opportunities, goodwill, or data; or losses caused by third-party services, client content, client instructions, unauthorized account access, or events outside our reasonable control.

To the fullest extent permitted by law, PlainPages’ total liability arising from a project will not exceed the fees actually paid to PlainPages for the specific services giving rise to the claim during the twelve months before the event. This limit does not apply where liability cannot legally be excluded or limited.

The client agrees to take reasonable steps to reduce avoidable loss, including maintaining copies of important content, protecting credentials, and reviewing the website before launch.

13. Suspension and termination

Either party may stop work according to the project agreement or by written notice where no specific process is stated. PlainPages may suspend or terminate services for non-payment, prolonged client inactivity, abusive conduct, unlawful requests, security risks, or a material breach that is not corrected after reasonable notice.

On termination, the client must pay for completed work, reserved time, approved expenses, third-party commitments, and other amounts properly incurred. PlainPages will provide paid deliverables in their then-current state where reasonably practical and legally permitted. Provisions concerning payment, intellectual property, confidentiality, liability, disputes, and other terms that should logically survive will remain effective.

14. Governing law and general terms

Because PlainPages is based in Chiang Mai, these terms and project agreements are governed by the laws of Thailand, without regard to conflict-of-law principles, unless a project agreement expressly states otherwise. The parties will first try in good faith to resolve disputes through direct discussion. Any formal proceeding must be brought in a court with competent jurisdiction in Thailand unless applicable law requires another forum.

If any provision is unenforceable, the remaining provisions remain in effect and the invalid provision will be limited to the minimum extent necessary. A failure to enforce a term is not a waiver. Neither party may transfer a project agreement without the other party’s consent, except as part of a business reorganization or sale where obligations are assumed.

15. Contact