Refund Policy

1. Scope and project agreements

This Refund Policy applies to website design, landing pages, demo sites, strategy, content and layout support, integrations, and related digital services provided by PlainPages. A signed agreement, accepted proposal, invoice, or other written project terms may include project-specific cancellation or refund conditions. If those terms conflict with this general policy, the project-specific written terms control.

Because our work is customized, time-based, and delivered digitally, it cannot usually be returned in the same way as a physical product.

2. Deposits and project reservation

A deposit may be required to reserve availability and begin discovery, planning, design, setup, or production. Unless the project agreement states otherwise, deposits become non-refundable once work begins because they compensate PlainPages for reserved capacity, initial work, and opportunities declined to hold the project schedule.

If PlainPages cannot begin or complete a project for reasons within our control, we will discuss a fair remedy, which may include refunding the unearned portion of payments received.

3. Cancellation after a project starts

A client may request cancellation in writing. On cancellation, the client remains responsible for work performed, time reserved, approved expenses, and non-cancellable commitments through the effective cancellation date. PlainPages may apply amounts already paid against those charges and invoice any remaining balance.

If payments exceed the value of completed work and committed costs, PlainPages may refund the unearned balance after reviewing the project records. No refund is guaranteed merely because the project is cancelled before launch.

4. Completed or delivered work

Payments for completed discovery, strategy, design concepts, revisions, development, configuration, consultations, and other delivered milestones are generally non-refundable. Final payments are also generally non-refundable once final deliverables have been delivered, transferred, published, or approved.

Concerns about a deliverable should be raised promptly and within any review period stated in the project agreement. We will first make reasonable efforts to correct work that materially fails to match the agreed scope.

5. Missed communication and client delays

Projects depend on timely client content, access, feedback, and approval. If a client becomes unresponsive, misses agreed deadlines, or pauses the project for an extended period, PlainPages may reschedule or close the project according to the agreement. Payments already applied to completed work and reserved time remain non-refundable.

Restarting an inactive project may require a new schedule, an updated quote, or a restart fee, particularly if tools, requirements, or availability have changed.

6. Third-party costs

Charges paid or committed to third parties are non-refundable unless the third party issues a refund. These costs may include domains, hosting, email services, stock assets, fonts, plugins, software licenses, subscriptions, payment-processing fees, booking tools, and other external services purchased for the project.

Any third-party refund is governed by that provider’s terms. PlainPages is not required to absorb fees that a provider retains or refuses to refund.

7. Case-by-case refund review

We aim to handle genuine disputes fairly. Refund requests must be sent in writing with the project name, invoice details, amount requested, and reason for the request. We will review the agreed scope, work completed, communications, approvals, reserved time, and third-party costs.

Any approved refund may be reduced by completed work, committed expenses, transaction fees that are not returned to us, and other amounts properly due. Approval of one refund does not create a continuing obligation or change this policy for other projects.

8. Contact